4G LTE provides reliable mobile connectivity with download speeds up to 300 Mbps, suitable for browsing and streaming. 5G is the next generation offering gigabit speeds (1+ Gbps), ultra-low latency, and better support for IoT and smart devices. 5G is ideal for demanding applications like AR/VR and real-time gaming.
Data usage is measured in gigabytes (GB) and calculated based on the amount of information downloaded and uploaded through our network. Streaming, browsing, messaging, and video calls all consume data. You can monitor your usage through our mobile app or customer portal. Once you reach your plan limit, speeds may be reduced unless you upgrade.
ConnectPro offers roaming services in 200+ countries worldwide through our partner networks. Roaming rates vary by destination and service type. We recommend enabling international roaming in your account settings and monitoring usage while abroad. Consider our roaming packages for cost-effective international connectivity.
You can pay your bill through multiple channels: online banking, our mobile app, direct bank transfer, credit/debit cards, or at authorized payment centers. Set up automatic payment to ensure timely billing and avoid service interruptions. You'll receive monthly invoices via email with detailed usage breakdowns.
ConnectPro guarantees 99.9% network uptime across our infrastructure. This means our network is available and operational 99.9% of the time, with minimal downtime reserved for essential maintenance. We invest heavily in redundancy, backup systems, and disaster recovery to ensure consistent service availability.
Contact our 24/7 technical support team via phone, email, our mobile app, or live chat. Our support representatives will troubleshoot your issue and provide solutions. For urgent matters, call our hotline: +973 1234 5678. We aim to resolve most issues within 24 hours and provide regular updates on progress.